community-management

5 posts

discord

You’re Now Discord Official: Developers, Claim Your Game and Verify Your Server (opens in new tab)

Discord is introducing “Discord Official,” allowing game studios and publishers to claim their game profiles and verify their official Discord servers. Developers can customize profile information, assets, links, and platform details while improving player trust and discoverability. At launch, the program supports playable PC games listed on Steam, including Early Access titles. ## Benefits of Becoming Discord Official - Creates a verified game profile players can trust when searching for or sharing the game. - Lets developers customize: - Game descriptions - Cover, icon, and banner art - Screenshots and other media - Social links, supported platforms, and publisher details - Connects the game profile to its verified Discord server. - Gives the server higher visibility in Discord Discovery. - Helps developers build communities that support updates, feedback, player engagement, and live-service development. - Discord reports more than 10,000 game communities and 80 million members as of December 31, 2025. ## Eligibility Requirements Before applying, developers must have: - A studio-owned Discord server ready for verification. - A playable game listed on Steam. - A Steam store page that links to the game’s Discord server. - A Team in the Discord Developer Portal. - A new or existing Developer Portal application for the game. - The Discord server owner added to the Developer Portal Team, since they must provide a verification code. At launch, only PC games available in Early Access or Full Release are supported. The program is limited to the actual studios and publishers behind the games. ## Claiming a Game and Verifying the Server - Open the game’s application in the Discord Developer Portal. - Select **Game Identity** under **Games**, then choose **Claim Game**. - Search for and select the game. - Complete the Game Claim Verification form. - The server owner receives a verification email and supplies its code. - Submit the application for Discord’s review. ## Ongoing Developer Features After approval, developers can update their game profiles to promote content updates, cosmetic releases, and new seasons. Discord also says it plans to introduce additional tools to make game development, testing, and community management easier. Studios with eligible Steam games should prepare their Developer Portal team, application, and server ownership details before applying through Discord’s **How to Claim Your Game** documentation.

discord

Get More From Your Boosts With New Server Perks (opens in new tab)

Discord is expanding Server Boosts beyond linear level upgrades with two new perks that can be unlocked directly: Enhanced Role Styles and Server Tags. Each perk costs 3 Boosts and remains active while those Boosts are allocated, allowing servers to use extra community contributions for targeted customization without reaching a higher Boost Level. ## Directly Unlockable Server Perks - Servers can now spend Boosts either to: - Progress through existing Boost Levels and bundled benefits - Unlock specific perks independently - Enhanced Role Styles and Server Tags each require 3 Boosts, or 6 Boosts total for both. - No minimum server level is required. - Administrators can enable perks from the Server Boost tab above the channel list: - Check available Boosts - Select a perk - Click **Enable Perk** - Use **Configure** to customize it - Perks remain active as long as the required Boosts continue to be assigned. ## Enhanced Role Styles - Costs 3 Boosts. - Adds animated, gradient, holographic, and other vibrant styles to server roles. - Helps distinguish moderators, contributors, and other important roles. - Once unlocked, the styles can be applied to any number of roles. - Servers can use the feature selectively or apply colorful designs broadly. ## Server Tags - Costs 3 Boosts. - Lets members represent a server across Discord with a tag of up to four characters and a pixel-style icon. - Tags can appear: - Beside usernames in chats and member lists - On user profiles - People outside the server can see a member’s tag and view a small server profile. - If enabled by administrators, viewers may be able to apply to join the server directly through the tag. - Suggested tag styles include game-related abbreviations such as “FPS,” “RPG,” or “PVP,” as well as personality-driven labels like “CUTE” or “LOUD.” Discord’s new system gives servers more control over how they spend Boosts. Communities can retain their existing level-based benefits while using extra Boosts for distinctive role styling and broader server identity through tags.

discord

The Game Developer Playbook, Part One: Getting Started on Discord (opens in new tab)

Discord’s playtest community should be created early in development to build relationships with players, gather feedback, and develop trusted advocates. The article recommends keeping the server focused on testing and feedback, with a clear structure separating information, discussion, staff communication, and playtest voice channels. A simple server template can evolve as the game and community grow. ## Getting Started - New server owners should understand Discord basics, including: - Creating and setting up a server - Managing permissions and roles - Sharing screens - Starting early gives developers more time to nurture a small but valuable group of engaged players. ## Playtest Community Basics - The primary goals should be to: - Make it easy for players to test the game - Give testers clear ways to provide feedback - Keep the community’s scope focused - Developers can begin with Discord’s recommended server template and expand it over time. ## Categories and Server Organization - Organize channels into clear groups: - Read-only information - Two-way discussions - Staff-only communication - Individual voice channels for voice chat, video, and screen sharing - Keep important information—such as rules, announcements, and updates—at the top. - Games with many classes, heroes, kits, or complex mechanics may benefit from dedicated forum or discussion channels. ## Roles and Permissions - Use two primary roles: - `@admin`, later renamed for the studio - `@playtest`, assigned to testers - Studio members should access every channel, while testers should see everything except the admin-only category. - Remove permissions from `@everyone` so unassigned users see an empty server, even if they enter through an unauthorized invite. - Use Discord’s **View Server As** feature to verify what each role can access. ## Community Features - Enabling Discord’s **Community** features can help larger servers manage growth. - Useful options include: - **Announcement Channels** for publishing updates that other servers can follow - **Server Insights** for engagement and retention data once the server reaches 500 members - **Community Onboarding** for self-assigned roles and rule acceptance - These features do not need to be enabled immediately; developers can adopt them as the community expands. ## Channel Design - Every channel should have a clearly defined purpose and a descriptive name. - Read-only channels should use consistent formatting, emojis, and Markdown to make important information easy to scan. - Suggested channels include: - `#rules-and-info` for server rules and guidelines - `#announcements` for game and playtest news - `#patch-notes` for updates and release details - `#game-discussion` for broader conversation A successful game playtest server should start small, organized, and purpose-driven. Establish clear permissions, separate information from discussion, and add features or channels only when they support the testing process and the community’s growth.

discord

The Game Developer Playbook, Part Two: Early Access and Pre-Launch (opens in new tab)

The post explains how game developers should evolve a Discord server from a private playtest space into a public pre-launch or Early Access community. Its central advice is to define what members should do, create focused spaces for conversation and feedback, and measure meaningful engagement rather than member count alone. The server should remain flexible as the game and community develop. ## Defining the Community’s Purpose - Decide what you want members to do when they visit the server. - Successful communities typically: - Encourage open discussions about trailers, updates, and development decisions. - Build a network of ambassadors and super fans. - Host activities for both small and large groups. - Gather feedback through announcement threads rather than one-way posts. - Help players find others for multiplayer sessions, strategy discussions, and team play. - Members may join for news, feedback opportunities, social connections, or organized events, so the server should support these different needs. ## Designing the Server Structure - Starting early helps developers understand how the community evolves. - A server focused on one game is usually easier to navigate than one covering multiple games or franchises. - Developers moving from a private playtest to a public community may benefit from creating a new server and rewarding playtesters with VIP roles. - The layout should remain experimental and adaptable. ### Categories and Channels - Categories can organize discussions as the community grows, including dedicated support areas. - Every channel should have a clear purpose. - Start with a small number of channels and expand only when necessary. - Use categories and emojis to make channels easier to recognize. ### Roles and Permissions - Administrators should handle major server-wide changes. - Staff roles can provide lighter permissions and access to private operational areas. - Moderators need only the permissions required to enforce rules and manage conversations. - It is easier to add roles and channels later than to remove permissions or undo an overly complex setup. ## Measuring Engagement - A large membership count does not necessarily indicate a successful community. - Discord should function as an ongoing conversation, not merely a broadcast channel. - More useful metrics include: - **Activation and engagement:** Whether new members explore channels or send a message on their first day. - **Communication:** How many members participate in text or voice conversations, measured daily, weekly, or monthly. - **Retention:** Whether new members return and participate again the following week. - Community servers can use Discord’s Server Insights to monitor these measures and other activity data. The practical recommendation is to keep the server focused, lean, and community-oriented. Developers should prioritize meaningful participation, feedback, and member retention while adjusting the server structure as the game and audience grow.

discord

The Game Developer Playbook: Three Incredible Game-Focused Communities (opens in new tab)

Discord’s Game Developer Playbook argues that successful communities should be inspired by other servers rather than follow rigid “best practices.” Engagement matters more than raw membership, and Server Discovery can help teams find useful ideas. The post highlights Fortnite, Rocket League, and Deep Rock Galactic as strong examples, with the provided section focusing on Fortnite’s organization and immersive community campaigns. ## Designing Around Community Needs - Discord servers evolve as their communities and marketing goals change. - Effective layouts should be easy for new members to understand and should clearly communicate the server’s purpose. - Server Discovery is recommended for studying both gaming and non-gaming communities. - Engagement and conversation rates are more meaningful measures of success than member count. ## Fortnite’s Server Structure At the time discussed, Fortnite’s server had more than 750,000 members while maintaining healthy engagement. Its categories were organized around common player needs: - **News:** Aggregates Fortnite updates, separating Discord-specific announcements from automated posts drawn from social media. - **LFG:** Divides matchmaking channels by playlist and game mode, allowing players to find teammates and join related voice channels. - **Discussion:** Uses broad, practical topics without overwhelming new members with too many channels. - **Bug Information and Reporting:** Provides known-issue information, reporting instructions, and game-mode-specific channels. Submission templates help standardize feedback. - **Community Help:** Enables members to support one another, while bots and integrations such as Zendesk or Helpshift can answer common questions and route support requests. ## Discord as an Extension of the Game Fortnite treated its Discord server as part of the game’s universe rather than merely a communication tool. During the Chapter Two Season Two “Top Secret” campaign: - Server artwork was updated with mysterious Agency branding. - A “redacted” role was secretly assigned to members who came close to correctly predicting details about the new season. - A custom Agency bot announced when selected members had been “activated.” - Activated members appeared separately in the member list, creating curiosity and fear of missing out. - The campaign connected Discord activity with Fortnite’s existing lore and marketing narrative. ## Practical Takeaway A strong game community server should provide clear utility—news, matchmaking, discussion, bug reporting, and support—while also creating experiences that feel unique to the game. Thoughtful structure combined with lore, events, and custom automation can make Discord feel like an extension of the game itself.