Being a solutions engineer at Datadog
Solutions Engineers at Datadog combine customer support, technical investigation, and product improvement. They troubleshoot issues across configuration, dashboards, metrics, and alerting while collaborating with customers and engineers. The role also offers structured opportunities to build engineering skills and shape a career toward engineering, product management, or sales engineering. ## Role and Responsibilities - Serve as the technical point of contact for Datadog customers. - Handle tickets involving: - Agent and integration configuration - Dashboard and metric visualization - Alerting issues and bugs - Investigate customer needs, inspect source code, fix bugs when necessary, and coordinate with engineering teams. - Provide short-term workarounds and identify potential product enhancements. - Communicate with customers through chat and technical calls. ## Learning and Collaboration - New Solutions Engineers rapidly develop skills in technologies such as Linux, Ruby, and SQL. - The role requires multitasking while continuously learning new technical concepts. - Team members share knowledge through Datadog documentation and collaborative projects. - Customer feedback provides direct insight into how the product could evolve. ## Engineering Experience and Career Growth - During two-week “embedding” sprints, Solutions Engineers join engineering teams and work on projects alongside developers. - Embedding provides hands-on experience with: - Datadog’s internal technologies - Engineering and design challenges - Architectural decisions - Cross-team collaboration - Once fully trained, employees can pursue side projects such as improving demo environments or automating internal processes. - Career paths can be tailored toward engineering, product management, or sales engineering. Datadog presents the Solutions Engineer role as a strong fit for people who enjoy customer interaction, technical problem-solving, collaboration, and continuous learning. The company was hiring for these positions in New York, Paris, and remote locations.
Read original(opens in new tab)