How Kimberly-Clark brings your favorite paper products into your home | Figma Blog
Kimberly-Clark responded to slowing growth, competition, and rising costs by prioritizing its digital presence. By adopting Figma as a collaborative, browser-based design platform, the company replaced fragmented workflows with a shared source of truth and faster stakeholder feedback. This collaboration produced measurable results, including a 71% increase in signups after redesigning a form. ## Digital transformation at global scale - Kimberly-Clark manages more than 400 consumer websites across 175 countries. - Its digital systems support pricing, manufacturing, distribution, merchandising, sales, and operations. - The company needed a more efficient way to create and localize consistent digital experiences for brands such as Kleenex, Scott, and Huggies. ## Problems with the previous design workflow - Designers spent weeks working individually in proprietary Mac applications. - Files had to be uploaded to separate cloud prototyping tools for review. - Stakeholder feedback created repeated edit-and-review cycles. - Developer handoff was difficult when developers did not use Macs. - These delays slowed the launch of new products and digital experiences. ## Figma as a collaborative design platform - Figma consolidated design, prototyping, feedback, and editing in one browser-based tool. - Files were no longer stored locally, and invited stakeholders could view or edit them easily. - Feedback meetings became real-time working sessions rather than discussions held after designs were completed. - Brand, marketing, design, and other teams could participate directly and see changes immediately. - The approach created a shared “single source of truth” and improved alignment. ## Redesigning for measurable user impact - The UX team tracked metrics such as bounce rates, returning visitors, time on site, and signup rates. - One website’s signup form contained 13 fields because marketing wanted extensive information upfront. - The teams collaborated in Figma to reduce the form to five fields. - After launch, signups increased by 71%. - Faster collaboration helped the company resolve design problems quickly and move products to market sooner. ## Next steps - Kimberly-Clark planned a design system connected across Figma, Storybook, and its code repository. - The company viewed its digital transformation as the beginning of a more design-led phase ahead of its 150th anniversary. The case suggests that collaborative design tools are most valuable when paired with user-focused metrics: they can improve internal workflows while directly increasing customer engagement.
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